![]() If you’re still unable to locate your package, consider filing a claim with the courier responsible for delivering your package. If you cannot locate your package, please reach out to your Property Manager to see if they have additional information. Please verify the tracking and shipping information from your courier to confirm that the details match your delivery notification date. I received a delivery notification but when I checked the package room there was no package - what can I do? If you’re still unsuccessful, reach out to your property management for assistance. If that doesn’t work, try a designated doorcode or keycard. Please attempt unlocking with the Latch app. I can’t open the package room - what can I do? Please reach out to them directly to confirm policies & procedures. This is determined by your building’s Property Management. How long can my package remain in the package room? At this time, only one phone number can be associated with a Latch account. Notifications are sent to the phone associated with your Latch account. How do I change the phone number used for my notifications?Ĭontact your property manager to update your contact information.Ĭan I get notifications to more than one phone number? For additional help, contact your Property Manager. Please verify the phone number associated with your Latch account. I'm not getting text notifications for package deliveries - what should I do? We use a highly-trained security operations firm with over a decade of experience to monitor your building. ![]() Once your delivery is complete, Latch sends you a notification so you can retrieve the package at your convenience. If approved, our Virtual Doorman grants the caller access and monitors the package drop off in the package room via camera. The package courier will utilize the Intercom to contact our Virtual Doorman, who will verify the caller's identity. Create your own tracking page for your online shop, or integrate our shipment tracking API into your corporate messenger. Get detailed information with maximum possible attributes about your shipments, latest status and location. Latch uses cutting edge security systems and specially trained service representatives to monitor your building’s front door. Create free API account and start tracking any shipment, freight, sea cargo and Air Waybill. We monitor your building and package entrance areas, facilitate access for your trusted delivery personnel, and alert you via text or phone notification when you have a package waiting. Latch Delivery Assistant combines a suite of existing Latch products into a 24/7 personalized, virtual doorman & access solution. Smart Access Guest and Delivery Management Smart Home and Sensors Connectivity Resident Experience Design News Support Contact Sales ![]()
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